Thank you for choosing Nodixa! We are excited to provide you with high-quality products and exceptional customer service. Below you will find our updated Shipping Policy.
Shipping Information
We are pleased to offer worldwide shipping from our USA-based facility. We process orders Monday through Saturday and require 2-4 business days to prepare your order for shipment. Our shipping times and fees are as follows:
- USA: We offer free shipping for all orders shipped within the United States. Orders typically arrive within 5-6 business days of being shipped.
- Worldwide: We charge a flat rate of $13.95 for shipping to all countries outside of the United States. Orders typically arrive within 16-21 business days of being shipped.
Please note that any orders placed after 7:00 PM will be processed on the next business day. We do not process or ship orders on weekends or holidays.
Returns and Refunds
We want you to be completely satisfied with your purchase, and we stand behind the quality of our products. If for any reason you are not satisfied with your order, you may return it within 35 days of the delivery date for a full refund. To be eligible for a return, your item(s) must be unused, in the same condition that you received it, and in the original packaging.
To initiate a return, please email us at [email protected]. We will provide you with a return address and instructions on how to proceed with your return.
Once we receive your returned item(s), we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take 6-13 business days to process, depending on your payment method.
Please note that we do not cover the cost of return shipping, and we are not responsible for any lost or damaged items during the return shipping process.
If you have any questions about our Shipping Policy or would like to initiate a return, please do not hesitate to contact us at [email protected]. We are here to help and ensure that you have an enjoyable shopping experience with Nodixa.